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Terms and Conditions

GENERAL TERMS & CONDITIONS

By using the services Your Village Baby & Child Sleep Support offers you agree to:

  • follow safe sleeping practices at all times in line with the AAP safe sleep guidelines, as well as their recommendations. You agree to inform Vera from Your Village Sleep Support of any sleep practices that are considered unsafe and understand and accept that Vera from Your Village Sleep Support is not liable for my babies safety- You are.

  • check with your GP if your child has any medical conditions which might prevent them from being sleep trained safely and to get professional clearance before starting the sleep training process.

  • disclose any further medical condition to Vera from Your Village Sleep Support, which your child has, whether they might be sleep related or not.​

  • be aware that any changes you make to your child’s sleeping or eating routine are ultimately your decision and I at Your Village Sleep Support only make suggestions for change, based on scientific research and your very personal situation. You will still be responsible for choosing what suggestions and recommendations to implement.

  • acknowledge that the sleep support plan and all documents that come with it, are customised to your child’s individual needs and should not be shared with a third party. Any client found to be sharing their sleep support plan and other documents will be liable for the cost of the shared program.

Terms of payment

  • All support options can be purchased online with a credit card or by a bank transfer. YOUR VILLAGE 12-3188-0566682-00 (please use your name as reference).

  • Please note that all credit card payments will have a small transaction surcharge (comes up as GST). This is only part of the cost STRIPE is charging and due to being only a small business I have to pass this extra cost onto my customers. 

  • If you decide to pay via bank transfer this extra charge will not apply! 

  • If you have any questions regarding payment methods or scheduling, please contact me directly at vera.yourvillage@gmail.com or under 0279372848.

  • In the event of outstanding invoices, Your Village Sleep Support will refer the balance to a collection agency. Any collection costs incurred from the collection agency will be the client’s responsibility.

  • All bookings are initially tentative, until fees are paid in full to confirm your booking and ahead of our consultation. A preferred start date, as desired by you as the client, might get delayed (your time slot might be taken by another family in need of sleep support), if funds do not clear ahead of our consultation date. 

  • Cancellations less than 48 hours ahead of our consultation can only be refunded with 50% of the costs. Cancellations prior to that will incur a 8% admin fee due to electronic payment fees, processing time etc.

  • Travel charges are free for the first 25 km, with NZ$ 1.50 per km there after, which will be added to your home consult or parent group bill.

 

 Consultations & Follow up support

  • During the consultation we will be talking through the questionnaire you have filled in and we will have time to go through any questions you might have. From there I will come up with some suggestions and recommendations, which I will write up into an individual sleep support plan for you + send through to you on the same day

  • During our time together we will have 4/6 follow up calls (initial one within 24 hours, after that about every 2- 3 days), with the additional option to contact me via Whats App/text for some more timely trouble shooting during the first 2 days. 

  • FAIR USE POLICY FOR TEXT/WHATS APP SUPPORT: While the option of texting me for the initial first 2 days is part of all support options which include follow up support, "fair use" is applied. This means, while I do work some evenings/nights and weekends (pre-arranged), my general working hours are Mo-Fri, 9am-5pm. I am as well a working mother with 2 little children, so while I will always try my best to reply asap, this is not an "on call service"

  • In preparation for these calls, you will need to send me the personal sleep log (word document, which I will send with the plan). This will be an important tool for me to be able to support you along the way and to know how to troubleshoot individual areas

  • Throughout our time together it will be beneficial to prioritize the learning as much as possible by minimizing daytime outings

  • After our consultation we will agree when our 1st follow up call will be (day and time) and from there we schedule a time and day at the end of every call.

  • In case you are unable to not make the agreed time for a call, please do let me know asap via messenger/ Whats App, so we can find a time convenient for both of us to re- schedule

  • On our last support day we will have a sign off call, followed by a sign off email which will have a little summary of our journey together, as well as some tips for you moving forward

WEBSITE TERMS

These terms set out the basis upon which you may use this website, information about the copyright in this website.

Access Terms

  • The purpose of this website is to provide information about Vera Boessenrodt and Your Village Baby & Child Sleep Support

  • Your Village Baby & Child Sleep Support is not responsible if you rely on any information you access on or through this website. Your Village Baby & Child Sleep Support is also not responsible for information provided by third parties that you may access on or through this website.

  • We do not warrant or represent that our website will operate in a continuous or fault-free basis, will be completely secure or private all of the time, or will be free from viruses or other harmful features. However, we do take reasonable steps to avoid or mitigate these types of issues.

  • The laws of New Zealand apply to the use of this website, and you submit to the non-exclusive jurisdiction of the Courts of New Zealand.

  • If you continue to use our website you are considered to have accepted these terms.

Copyright Statement

  • Your Village Baby & Child Sleep Support either owns the copyright in or has the right to use all text and images published on this website, and its overall design.

  • You may download and print out any part of this website for your own personal use. However, you may not otherwise copy or use any information or material from this website (including for commercial purposes) without the express written permission of Your Village Baby & Child Sleep Support

  • We only permit electronic links to pages of this website from which these terms can be accessed.  You may not provide an electronic link to any other page of this website or to any other documents hosted on this website without our consent.  We reserve the right to request that you remove an electronic link to this website at any time and you agree to remove such a link immediately.

  • Where access to restricted parts of this website is subject to more specific terms, those terms apply instead.

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